Privacy Policy

01About This Policy

Top Nails ("we," "us," "our") operates the salon at 142 Gallatin Pike S, Madison, TN 37115 and this website at topnailmadison.com. This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have — including how to stop text messages and marketing emails at any time.

We do not sell your personal information, and we never share your phone number with anyone for their own marketing.

02Information We Collect

We only collect what we need to book you, serve you well, and keep our records straight.

Information you give us

• Contact details — your name, mobile phone number, and email address
• Appointment details — the services you book, your preferred technician, dates and times, and notes you or your technician add (for example a color you liked or a product to avoid)
• Service-relevant health information you choose to tell us — for example an allergy to lash adhesive or acrylic, or a skin condition — which we record only so we do not repeat something that hurt you
• Messages you send us — by phone, text, email, our website, or social media

Information collected automatically

• Basic technical information when you visit this website, such as browser type, device type, approximate region, and the pages you viewed

What we do not collect

• We do not store your card number. Card payments are handled by our payment processor. We may see only the card brand and the last four digits on a receipt.
• We do not collect Social Security numbers, government ID numbers, or bank account numbers.

03How We Use Your Information

• To book, confirm, remind, reschedule, and cancel your appointments
• To reach you about your appointment or about something that came up during your service
• To take payment and provide receipts
• To keep a service history so your technician knows what you had done last time
• To avoid products or techniques that have caused you a problem before
• To send you promotions, offers, and salon news — only if you have opted in
• To keep records required by law and to protect our legal rights

04Text Messages and Email — Your Consent and How to Stop

This is the section that matters most, so it is written plainly.

Two different kinds of message

1. Appointment messages (transactional). When you give us your mobile number to book an appointment, we use it to send you booking confirmations, reminders, changes, and cancellations, and to reach you if something about your appointment changes. These are part of providing the service you asked for.

2. Promotional messages (marketing). Offers, specials, new services, and salon news. We send these only if you separately and expressly agreed to receive them. Agreeing to marketing messages is never a condition of booking an appointment or receiving any service from us.

Message frequency, cost, and carriers

• Message frequency varies. Appointment messages are sent as your appointments require. Promotional messages, if you opted in, are sent no more than a few times per month.
• Message and data rates may apply. Your mobile carrier's standard rates apply to messages you send and receive.
• Mobile carriers are not liable for delayed or undelivered messages.
• Delivery is not guaranteed and depends on your carrier and your device.

How to stop messages

• Text STOP in reply to any message from us to be unsubscribed. You will receive one final message confirming you have been unsubscribed, and then no further messages.
• Text HELP for help, or call the salon at (615) 865-0679.
• To resume messages after opting out, text START or ask us at your next visit.
• To stop marketing emails, click the unsubscribe link at the bottom of any promotional email, or tell us and we will remove you.

Opting out of promotional messages does not stop appointment confirmations and reminders for appointments you have booked. If you want to stop those as well, tell us and we will remove your number entirely — you will then need to confirm your appointments by phone.

Your phone number is not for sale

We do not sell, rent, or share mobile phone numbers or SMS consent with any third party for that third party's own marketing purposes. Your number is shared only with the service providers who send messages on our behalf, and only so they can deliver our messages to you.

05Who We Share Information With

We share your information only with companies that help us run the salon, and only as much as they need to do their job. Each is required to protect your information and use it only for us.

• Booking and point-of-sale — to schedule appointments, hold your service history, and process the sale
• Payment processor — to take card payments securely
• Messaging providers — to deliver appointment texts and emails
• Website host and maintenance — Astra POS LLC, which builds and maintains this website

We may also disclose information where the law requires it, in response to a valid legal request, to protect the rights or safety of our guests or staff, or in connection with a sale or transfer of the business — in which case we would tell you.

We do not sell your personal information, and we do not share it with anyone for their own advertising.

06Cookies and Website Analytics

This website uses only what it needs to function. If we add analytics to understand which pages guests visit, that data is aggregated and is not used to identify you personally. Most browsers let you block or delete cookies in their settings; this website works without them.

We do not run advertising trackers on this website.

07How Long We Keep Information

We keep your contact details and service history for as long as you remain a guest and for a reasonable period afterward, so that if you come back your technician has your history. Transaction records are kept as long as tax and accounting rules require. Records of SMS consent and opt-out are kept for as long as needed to show we honored your choice.

You can ask us to delete your information at any time — see below.

08How We Protect Information

Your information is held in password-protected systems operated by our booking and payment providers, and access is limited to staff who need it. This website is served over an encrypted (HTTPS) connection.

No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects your information, we will notify you as required by Tennessee law.

09Your Choices and Rights

• See what we have. Ask us and we will tell you what information we hold about you.
• Correct it. Tell us if your phone number, email, or any other detail is wrong.
• Delete it. Ask us to delete your information. We will do so unless we are required to keep a record — for example a transaction record for tax purposes.
• Stop messages. Reply STOP to any text, use the unsubscribe link in any promotional email, or tell us at the salon.

To make any of these requests, call us at (615) 865-0679 or ask at the front desk. We may need to verify who you are before acting on a request.

10Children's Privacy

This website is not directed to children under 13 and we do not knowingly collect their information online. Where a minor receives a service in the salon, their details are provided by a parent or guardian who is present. If you believe a child has given us information online, contact us and we will delete it.

11Accessibility

We want this website to be usable by everyone. It is built to support keyboard navigation, readable contrast, screen-reader labels, and text that scales.

If you have difficulty using any part of this site, or if you need information from it in another format, please call the salon at (615) 865-0679 and we will help you directly and work to fix the problem.

12Changes to This Policy

We may update this policy from time to time. The current version is always posted here with the date it was last updated. If we make a significant change to how we use your information, we will make that clear.

13Contact Us

Questions about this policy, or about information we hold on you:

Top Nails
142 Gallatin Pike S
Madison, TN 37115
Phone: (615) 865-0679
Web: topnailmadison.com